Privacy Policy • ambapay

1. Introduction to Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. By using AmbaPay, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Identity Information: Full name, date of birth, government-issued identification numbers
Contact Information: Phone number, email address, physical address
Financial Information: Bank account details, transaction history, payment preferences
Biometric Data: Fingerprint or facial recognition data (if you choose to enable biometric authentication)
Device Information: Device type, operating system, unique device identifiers, mobile network information

2.2 Transaction Information

Transaction amounts, dates, and times
Recipient and sender information
Transaction status and history
Payment method details

2.3 Technical Information

IP address
Browser type and version
App usage data and analytics
Crash reports and error logs
Location data (if you grant permission)

2.4 Information from Third Parties

We may receive information about you from:

Financial institutions
Identity verification services
Credit bureaus (where applicable)
Government agencies (for compliance purposes)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

To create and manage your AmbaPay account
To process transactions and payments
To verify your identity and prevent fraud
To provide customer support
To send transaction notifications and account updates

3.2 Compliance and Security

To comply with legal and regulatory requirements
To prevent money laundering, fraud, and other illegal activities
To protect the security and integrity of our services
To enforce our terms and conditions

3.3 Service Improvement

To analyze usage patterns and improve our services
To develop new features and functionality
To personalize your experience
To conduct research and analytics

3.4 Communication

To send you important notices about your account
To respond to your inquiries and requests
To send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Awash Bank

As AmbaPay is operated by Awash Bank, we may share your information with other departments and subsidiaries of Awash Bank for the purposes of providing banking services and managing your relationship with the Bank.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

Payment processors
Cloud storage providers
Analytics services
Customer support services
Identity verification services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, including:

To comply with court orders or subpoenas
To respond to regulatory inquiries
To prevent fraud or illegal activities
To protect the rights, property, or safety of Awash Bank, our users, or others

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments and audits
Access controls and employee training
Monitoring and detection systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal and regulatory obligations
Resolve disputes and enforce our agreements
Maintain security and prevent fraud

When we no longer need your information, we will securely delete or anonymize it in accordance with applicable laws and regulations.

7. Your Rights and Choices

You have certain rights regarding your personal information:

7.1 Access and Correction

You can access and update your personal information through the App settings or by contacting our customer support.

7.2 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

7.3 Deletion

You may request deletion of your account and personal information, subject to our legal and regulatory obligations to retain certain information.

7.4 Opt-Out

You can opt-out of marketing communications by adjusting your preferences in the App settings or by contacting us.

7.5 Biometric Data

You can enable or disable biometric authentication at any time through your device settings.

8. Children's Privacy

AmbaPay is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

10. Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy in the App
Sending you a notification
Updating the "Last Updated" date

Your continued use of AmbaPay after such changes constitutes your acceptance of the updated Privacy Policy.

12. Privacy Regulatory Compliance

This Privacy Policy is designed to comply with applicable data protection laws and regulations, including but not limited to:

Ethiopian data protection regulations
Banking and financial services regulations
Anti-money laundering and counter-terrorism financing requirements

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our services, please contact us:

Awash Bank - AmbaPay Support

Email: [support email]
Phone: [support phone]
Address: [Awash Bank address]
Business Hours: [business hours]